This policy explains how CreditGlow handles information connected to our website, free Credit Checkup, memberships, and member tools. It is not legal advice, and we may update it as our service evolves.
Information you choose to provide
We collect information you provide when you create an account, complete a checkup, select a goal, use a member tool, contact support, or make a purchase. This can include contact details, account details, financial or credit information you choose to enter, and your responses, preferences, and goals.
We also receive limited technical and usage information needed to keep the site working, protect accounts, understand how tools are used, and improve the member experience.
How we use information
We use information to operate and secure CreditGlow; provide requested educational content, action plans, debt-planning tools, and dispute-document assistance; process memberships; communicate about your account; and improve our services.
Personalized guidance reflects the information available to us and is educational in nature. Results are not guaranteed, and we do not promise a specific credit-score change, financing outcome, or dispute result.
Sharing and protection
We share information only as reasonably necessary to operate the service, process a transaction you request, protect CreditGlow and its users, or comply with applicable law. We do not publish the private financial or credit information you enter.
We use reasonable safeguards designed to protect information, but no online system can guarantee absolute security. Please use a strong, unique password and avoid sharing your account credentials.
Your choices
You can review or update information in the available account tools. You can also use the support contact available in your account or checkout confirmation for privacy questions or requests. Some information may be needed to provide an active membership or maintain account security.
Credit-report information
CreditGlow is a consumer self-service and education platform. If you believe information on a credit report is inaccurate, incomplete, outdated, or duplicated, you may dispute it directly with the relevant credit bureau or furnisher at no cost. We do not encourage disputes of information you know is accurate.